Returns
We hope you love your Pink Vanilla order! If something isn’t quite right, you have 30 days to return your items, provided they are clean, unworn and have their original tags attached.
UK returns cost £2.50 and can be arranged through our Returns Portal.
UK Returns: How It Works
Start your return: Visit our Returns Portal and enter your order number and email address.
Get your label: Print your returns label or use the QR code emailed to you for printing at a participating Post Office.
Pack your items: Place your items in one parcel, include the completed dispatch note and attach your label if printed at home.
Post your return: Take your parcel to your chosen Post Office and keep your proof of postage until your refund has been received.
Please ensure you can access your QR code email before visiting the Post Office.
Refunds
Once your return arrives, our warehouse team will inspect and process it. Refunds are issued to your original payment method. Please allow up to 14 working days from posting for your refund to be processed.
Returns from Outside the UK
We do not provide a prepaid returns service for Southern Ireland, the EU or other international destinations. You will need to arrange and pay for your own return postage.
Return address:
Pink Vanilla Returns
Vanilla Retail Group
3–5 Chartwell Drive
Wigston
LE18 2FL
United Kingdom
We recommend marking your parcel as ‘returned goods’ to help avoid additional customs duties.
Purchases from Other Retailers
Boohoo, Debenhams, Superdrug and eBay
For orders placed directly through these retailers, generate your return label here.
This service is only available for orders purchased through the listed retailers.
New Look
We cannot process returns for items purchased from New Look. Please contact New Look's customer service team. Items incorrectly returned to us will be sent back to New Look.
Store Purchases
Items purchased in our Vanilla stores cannot be returned through our online returns service, including faulty items. Please take them to your nearest Vanilla store with proof of purchase within 30 days of purchase to request a refund or exchange.
Visit our store locator for the latest opening times.
Late Returns
We cannot guarantee acceptance of returns received outside our 30-day returns period. If you need to discuss a late return, please contact contact@pinkvanilla.com.
Important Information
Our returns policy is in addition to your statutory rights under applicable consumer law. We reserve the right to reject items that have been worn or washed or are not returned in their original condition. Rejected items will be returned to you and may incur a redelivery charge.
UK RETURNS - HOW IT WORKS
- Step 1 - Enter order number and email address used to place order in our Returns portal.
Step 2 - Print your return label. If you don't have a printer don't worry, most Royal Mail Delivery Offices have printing facilities. You can find locations here or on the Royal Mail website once you've created your free label which will be emailed to you with a required QR code. (See step 4 for more information.)
Step 3 - Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.
Step 4 - Go to your most convenient Post Office location. If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you. Please check your email confirmation before going to the post office, ensuring you can see the QR code. If you see the QR code this may be down to your email service provider. Please check your email settings or try again with an alternative email address.
Important! - Please obtain a proof of postage receipt and keep hold of it until your refund has cleared into your account. Without proof of postage we will not be able to process a refund in case of any delays.
EU & INTERNATIONAL RETURNS
We are sorry to advise we do not offer a return service for Southern Ireland, the EU and International purchases. If you wish to make a return from these territories you will need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties..
Return address:
Pink Vanilla Returns
Vanilla Retail Group
3-5 Chartwell Drive
Wigston
LE18 2FL
United Kingdom
LATE RETURNS
We are unable to accept items returned beyond our 30 days return policy. Please contact our customer care team at contact@pinkvanilla.com if you wish to discuss a return out of time.
STORE PURCHASES
Please note we do not accept returns of garments purchased from our Vanilla stores through our online returns service. This includes faulty items.
Please return your items to the nearest Vanilla store with proof of purchase within the 30 days of purchase for a refund or exchange. For updated information on opening times, head to our store locator.
NEW LOOK PURCHASES
We are sorry to advise we are unable to accept any returns purchased from New Look as these are third party items. We are only managing the pinkvanilla.com orders. Your wrongly returned order will be sent back to New Look. Please contact New Look's customer service team for further assistance.
BOOHOO, DEBENHAMS, SUPERDRUG & EBAY PURCHASES
You can generate a return label here.
Important! -This option is only valid for orders placed on the website of one of these mentioned concession brands.
WHAT HAPPENS NEXT
Our warehouse team will inspect and process your return upon receipt and a refund will be issued. Please allow up to 14 working days from the date you post your item(s) to receive a refund. You can track your return here.
STATUTORY RIGHTS
Our returns service is provided in addition to your statutory rights under the Consumer Contract Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new. Rejected item(s) will be returned to you and may be subject to a re-delivery charge.