Returns

We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay, all we ask is that items are returned clean, unworn and have all their original tags.

CHRISTMAS RETURN POLICY
We have extended our Returns Policy for Christmas 2022. Orders placed from 21st November to 24th December 2022 can be returned up until 31st January 2023. Providing they are not damaged, worn or stained with tags still attached and return slip included.

FREE UK RETURNS - HOW IT WORKS

  • Step 1 - Click here to create and download a returns label, and to find your nearest Post Office location.

    Step 2 - Print your return label. If you don't have a printer don't worry, most Royal Mail Delivery Offices have printing facilities. You can find locations here or on the Royal Mail website once you've created your free label which will be emailed to you with a required QR code. (See step 4 for more information.)

    Step 3 - Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.

    Step 4 - Go to your most convenient Post Office location. If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you. Please check your email confirmation before going to the post office, ensuring you can see the QR code. If you see the QR code this may be down to your email service provider. Please check your email settings or try again with an alternative email address.

    Important! - Please obtain a proof of postage receipt and keep hold of it until your refund has cleared into your account. Without proof of postage we will not be able to process a refund in case of any delays.

EU & INTERNATIONAL RETURNS 
We are sorry to advise we do not offer a free return service for Southern Ireland, the EU and International purchases. If you wish to make a return from these territories you will need to cover all costs of returning any items to us yourself. We advise that you mark your package ‘returned goods’ to avoid further duties..

Return address:
Pink Vanilla
191-193 Commercial Road
London E1 2BT
United Kingdom

LATE RETURNS
We are unable to accept items returned beyond our 30 days return policy. Please contact our customer care team at contact@pinkvanilla.com if you wish to discuss a return out of time.  

STORE PURCHASES
Please note we do not accept returns of garments purchased from our Vanilla stores through our online returns service. This includes faulty items. Please return your items to the nearest Vanilla store with proof of purchase within the 30 days of purchase for a refund or exchange. For updated information on opening times, head to our store locator.

NEW LOOK PURCHASES
We are sorry to advise we are unable to accept any returns purchased from New Look as these are third party items. We are only managing the pinkvanilla.com orders. Your wrongly returned order will be sent back to New Look. Please contact New Look's customer service team for further assistance.

WHAT HAPPENS NEXT
Our warehouse team will inspect and process your return upon receipt and a refund will be issued. Please allow up to 14 working days from the date you post your item(s) to receive a refund. You can track your return here.

STATUTORY RIGHTS 
Our free UK return service is provided in addition to your statutory rights under the Consumer Contract Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new. Rejected item(s) will be returned to you and may be subject to a re-delivery charge. 

GET IN TOUCH

If you cant find the answer to your question don't worry. We are here to help. Use our enquiry form by clicking here.

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