WHAT IS A COOKIE A cookie is a small text file that is downloaded onto your device when you access our website. When we say “cookie” we mean cookies and similar online tracing technologies. This covers any means we use to store information, or access information stored on your device, including: first and third-party cookies,
fingerprinting technologies,
tracking pixels and plug-ins, including technologies those from third parties, other tracing technologies.
We use cookies in order to make our website work, or work more efficiently, as well as to provide information to us and to any third-party provider about your past, present and future activities on the internet, including your website browsing history, clicks and “likes”.
All cookies have an owner which tells you who the cookie belongs to. The owner is the domain specified in the cookie. Whenever you visit our website, we place cookies onto your device for different reasons. Such cookies are called “first-party” cookies, whereas cookies set by a different owner such as social media platforms or ad network/ad tech providers, are called “third-party” cookies. Below you will find more detailed information about different types of cookies and the reason for using them.
STRICTLY NECESSARY COOKIES Some cookies are strictly necessary for you to be able to experience the full functionality of our site and for us to deliver upon our promises. For example, these cookies allow you to use the website and log-in to your account as intended. Without these cookies, some parts of our site and services just won’t work as they should. We also use cookies to direct you to the right website based on geography and language and to detect and prevent security threats and malicious behaviour.
PERFORMANCE COOKIES Performance cookies tell us about how you use the site and they help us to make it better. For example, these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for.
FUNCTIONAL COOKIES Functional cookies allow our site to remember your preferences, helping you to customise your content on our website. This type of cookie enables us to highlight products and services we believe is of interest and relevance to you. This way we can remember you when you return to our site and to give you the best possible user experience.
MARKETING COOKIES Marketing cookies are a key part of how we deliver marketing on our website. Among other uses, cookies allow us to show more relevant content, offers and promos that are based on your browsing patterns and the way you have interacted with our site. Marketing cookies can also be used to track the effectiveness of our ad campaigns on third party websites and social media platforms.
LEGAL GROUNDS TO USE COOKIES The use of strictly necessary cookies relies either on the contractual arrangement we have with you or our legitimate interest. To find out more about the specific purpose and legal ground for the use of cookies, please check out the Privacy Notice. For the use of other types of cookies such as performance cookies, functional cookies or marketing cookies we require your prior consent, which typically will be requested when you access our website.
WHO HAS ACCESS TO MY COOKIE INFORMATION? We do not share first-party cookie information with third parties. Information obtained from you through cookies is only used by pink vanilla to enhance your experience. Information obtained from third party cookies is available to the third-party provider placing the cookie on our site.
HOW LONG ARE COOKIES STORED ON MY DEVICE? Cookies can be stored for varying lengths of time on your browser or device.
PERMANENT COOKIES will be stored in one of your browser's sub folders until you delete them manually or your browser deletes them based on the duration period contained within the cookie's file. Their duration depends on the date of expiry written in them.
SESSION COOKIES Are immediately deleted when you close your browser. When you restart your browser and go back to the site that created the cookie, the website will not recognise you.
.
MANAGING BROWSER COOKIE SETTINGS You can manage your cookies from your computer or mobile device using a web browser. All commercial web browsers have cookie management functionality. Please check your web browser to find out more how to delete or disable cookies etc. If you choose to disable cookies in your web browser, you will not be able to take advantage of all our features and may not be able to complete a payment.
These are the terms and conditions which apply to your purchase of clothing, accessories and other goods ("Goods") from the Pink Vanilla website at www.pinkvanilla.com (the "Website").
The Website and Goods are provided by Pink Vanilla, a trading name of Blue Vanilla Clothing Limited. registered in England & Wales (No. 9183035) and with a registered office at Chawlson House, 191-193 Commercial Road, E1 2BT London, United Kingdom.
When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
If you are under 18 you must let your parent or guardian know about Pink Vanilla Privacy Policy before you register to use the Website or any of our Websites services.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website, please email us at contact@bluevanilla.com
Information about sizes, product composition and wash-care instructions can be found on the individual product page. However if this does not answer your question no problem, we’re here to help, click here to complete our enquiry form.
We regularly update our website with new lines and additional stock, so do check back if you are unable to find something you are looking for... To help with your hunt, you can use our search box at the top of the site to look for any relevant terms such as colours, garment types and styles to help refine your search. If you know the item's barcode, you can also search using this directly. You can even select from one of our most popular search terms if you are unsure - or feeling adventurous!
As a fast-paced fashion retailer, we’re constantly trying to bring you the latest trends. This means that items can sell out and we don’t always restocking them.
Our standard range is generally produced in sizes 8-14.
More information on sizes can be found in our size guide by clicking here.
These are the terms and conditions which apply to your purchase of clothing, accessories and other goods ("Goods") from the Pink Vanilla website at www.pinkvanilla.com (the "Website").
The Website and Goods are provided by Pink Vanilla, a trading name of Blue Vanilla Clothing Limited. registered in England & Wales (No. 9183035) and with a registered office at Chawlson House, 191-193 Commercial Road, E1 2BT London, United Kingdom.
When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
If you are under 18 you must let your parent or guardian know about Pink Vanilla Privacy Policy before you register to use the Website or any of our Websites services.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website, please email us at contact@bluevanilla.com
Information about sizes, product composition and wash-care instructions can be found on the individual product page. However if this does not answer your question no problem, we’re here to help, click here to complete our enquiry form.
We regularly update our website with new lines and additional stock, so do check back if you are unable to find something you are looking for... To help with your hunt, you can use our search box at the top of the site to look for any relevant terms such as colours, garment types and styles to help refine your search. If you know the item's barcode, you can also search using this directly. You can even select from one of our most popular search terms if you are unsure - or feeling adventurous!
As a fast-paced fashion retailer, we’re constantly trying to bring you the latest trends. This means that items can sell out and we don’t always restocking them.
Our standard range is generally produced in sizes 8-14.
More information on sizes can be found in our size guide by clicking here.
These are the terms and conditions which apply to your purchase of clothing, accessories and other goods ("Goods") from the Pink Vanilla website at www.pinkvanilla.com (the "Website").
The Website and Goods are provided by Pink Vanilla, a trading name of Blue Vanilla Clothing Limited. registered in England & Wales (No. 9183035) and with a registered office at Chawlson House, 191-193 Commercial Road, E1 2BT London, United Kingdom.
When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
If you are under 18 you must let your parent or guardian know about Pink Vanilla Privacy Policy before you register to use the Website or any of our Websites services.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website, please email us at contact@bluevanilla.com
Information about sizes, product composition and wash-care instructions can be found on the individual product page. However if this does not answer your question no problem, we’re here to help, click here to complete our enquiry form.
We regularly update our website with new lines and additional stock, so do check back if you are unable to find something you are looking for... To help with your hunt, you can use our search box at the top of the site to look for any relevant terms such as colours, garment types and styles to help refine your search. If you know the item's barcode, you can also search using this directly. You can even select from one of our most popular search terms if you are unsure - or feeling adventurous!
As a fast-paced fashion retailer, we’re constantly trying to bring you the latest trends. This means that items can sell out and we don’t always restocking them.
Our standard range is generally produced in sizes 8-14.
More information on sizes can be found in our size guide by clicking here.
These are the terms and conditions which apply to your purchase of clothing, accessories and other goods ("Goods") from the Pink Vanilla website at www.pinkvanilla.com (the "Website").
The Website and Goods are provided by Pink Vanilla, a trading name of Blue Vanilla Clothing Limited. registered in England & Wales (No. 9183035) and with a registered office at Chawlson House, 191-193 Commercial Road, E1 2BT London, United Kingdom.
When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods. These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.
If you are under 18 you must let your parent or guardian know about Pink Vanilla Privacy Policy before you register to use the Website or any of our Websites services.
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website, please email us at contact@bluevanilla.com
Information about sizes, product composition and wash-care instructions can be found on the individual product page. However if this does not answer your question no problem, we’re here to help, click here to complete our enquiry form.
We regularly update our website with new lines and additional stock, so do check back if you are unable to find something you are looking for... To help with your hunt, you can use our search box at the top of the site to look for any relevant terms such as colours, garment types and styles to help refine your search. If you know the item's barcode, you can also search using this directly. You can even select from one of our most popular search terms if you are unsure - or feeling adventurous!
As a fast-paced fashion retailer, we’re constantly trying to bring you the latest trends. This means that items can sell out and we don’t always restocking them.
Our standard range is generally produced in sizes 8-14.
More information on sizes can be found in our size guide by clicking here.
If you wish to cancel an order after it has been submitted, please contact our customer care team at contact@pinkvanilla.com Please be aware if your order has already been processed, we are unable to cancel it. In this instance you may return your order to us using the form included in your package in accordance with ourreturns policy.This does not affect your statutory rights.
Unfortunately not. We are unable to add additional items to an order on your behalf. If you wish to purchase additional item(s), the quickest and simplest way is to place a new, separate order.
No, you can checkout as a guest which will only require a valid email address or contact number. If you chose to create an account with us, you can be safe in the knowledge that we are fully registered with the ICO and comply with their terms of use. We do not share or sell your details. We hate spam as much as you do.
To set up an online account takes less than a minute. You can set one up right now by clicking here.
Our site is highly secure. We use industry-leading technology (such as SSL) to keep your information safe. When you begin a checkout you will see the small padlock sign in the address bar - this confirms that you have entered a secure payment page.
You can pay online using Visa Credit, Visa Debit, Visa Electron, MasterCard, Pay Pal, Apple pay or Amazon pay.
Clearpay is a simple and easy way to spread your payments and will be offered at checkout if your order qualifies. Click here to find out more.
All payments are processed upon completion of the online checkout process. If you pay for an item and we can't deliver for any reason, we'll give you a full refund - take a look at our returns policy for full details of our refunds process.
Unfortunately, we are currently unable to accept orders over the phone.
We are sorry to advise we currently do not offer online gift vouchers. We are also unable to accept concession store cards or gift vouchers on our website.
For your extra protection Pink Vanilla uses Visa 3D Secure; the Verified by Visa (VbV) security programme, and the SecureCode system from MasterCard. VbV and SecureCode whom let you create your own personal password to use as an extra security measure for any online Visa or MasterCard payments. You can check the Visa or MasterCard websites for more details at www.visa.co.ukand www.mastercard.co.uk.
If you are having any payment issues relating to Verified by Visa, MasterCard SecureCode, PayPal or any other payment method related issue, please contact your card issuer directly for more information.
Clearpay payment is a simple way to help customers make the most of their money and manage their spending responsibly. For more information about their services and terms & conditions please click here.
Once your order has been placed, we will send you a confirmation email. To help you keep track of your order, we will also send a despatch email as soon as your parcel is on its way.
If you have any questions about your order, contact our customer care team via our ticketing systemor email us at contact@pinkvanilla.com
From time to time things may go wrong. Generally there is a simple explanation. We kindly ask all customers to firstly check their spam and junk folders as your settings may have filtered out our order confirmation. If this doesn't solve the problem please contact our customer care team at contact@pinkvanilla.com
Unfortunately, if an item has low stock availability and multiple shoppers have the same item in their basket at the same time, some customers may fully complete the checkout process faster than others. This can result in an item being ordered when in reality, it has just sold out. We sincerely regret any inconvenience in the rare cases where this does happen and we will fully refund any item(s) within an affected order accordingly.
Occasionally, items sell out very quickly. Sometimes when this occurs the number of customers purchasing an item at that time outweighs the number of units available. Should this happen, we always aim to contact you within 24 hours to advise you of the status of your order and will provide a full refund for any items not available.
If you would like to change the details of the delivery address specified when placing the order, please contact our customer services team as soon as possible, you can do this either by emailing us on contact@pinkvanilla.com
It's really important that you let us know of any inaccurately provided delivery address information as quickly as possible so that we can ensure your order is updated prior to dispatch.
Please ensure that you include your name, order number and phone number in your email. These details will help ensure that your query is handled as quickly as possible.
If your order has already been processed or dispatched to you, you will need to follow our online returns policy in the event of receiving any unwanted or unsuitable item(s).
No, only one discount code or voucher can be used per online order. This includes all discount vouchers and delivery vouchers as well as loyalty gift vouchers. If you have more than one to use, we recommended selecting the one that works out best for you and using that towards payment for your order; or alternatively, where possible, place more than one order if you wish to utilise more than one discount code or voucher.
Any code you wish to use needs to be entered into the "Promo Codes" box at checkout. If you find that a code is not being accepted, please check the terms & conditions of the code to ensure your order qualifies, promotional codes may exclude sale and clearance items, postage and packaging. Promotional codes are case and space sensitive and must be entered exactly as they appear to work correctly.
Please be aware promotion codes cannot be used in conjunction with loyalty scheme discount vouchers or student discount codes. If you are still experiencing issues and require assistance, please contact our customer care team using our contact form.
"free delivery on orders of £25 or more" applies to our standard UK delivery service only. To qualify your final order total must be £25 or more after an discounts or codes have been applied. Please note if you selected an alternative delivery e.g next day or international this will be chargeable.
When you receive your 10% off voucher code from us it's worth noting that this code is unique to you and can only be used once - so select very wisely when shopping! It also only applies to full price items, not reduced price items, clearance, sale, or postage.
If your code has already been used once, or you are attempting to apply it to a shopping bag containing only reduced price items - it will not work. If you are applying your code to a mixed shopping bag containing a combination of both full price and reduced price items, your 10% discount will be applied only to the full price items.
Yes! We're pleased to offer a 15% student and apprentice discount click here to find out more.
If you would like to change the details of the delivery address specified when placing the order, please contact our customer services team as soon as possible, you can do this either by emailing us on contact@pinkvanilla.com Please ensure you include your name, order number, and your email address in your email.
Please be aware once an order has been processed, we are unable to change the delivery (or any other) details within it.
Yes. If you are unavailable and no one is available to sign for your order, a calling card will be left explaining how to contact our courier to arrange a re-delivery or collection from your local depot. Please follow the instructions on the card. If a delivery is missed, it is your responsibility to collect the parcel from our courier or make arrangements directly for re-delivery.
We use Royal Mail for all deliveries within the UK & EU.
On dispatch we will send you a delivery confirmation email providing tracking information. Visit Royal Mail's Track & Trace Service here and enter your parcel tracking number when prompted.
This will depend on the service you select at checkout. For more information about our delivery services see our delivery page.
We deliver to a number of international destinations. Please refer to our delivery page for full details of these. If the desired country is not listed there, unfortunately we currently unable to deliver to that destination.
Unfortunately, we are unable to deliver to PO Box addresses at the moment. We're really sorry for this!
If for any reason you are not completely satisfied with your online purchase, simply return the item(s) to us using the postal details below. These item(s) need to be received by us in their original condition*. Once received by us, returned item(s) will be inspected by our warehouse team. Should we be unable to process your refund due to the item being worn, washed or missing any labels, the affected item(s) will be returned to you.
We offer a no quibble return policy that enables you to return items to us up to 21 days from delivery. For full information on how our returns process work click here.
For all UK online purchases (through pinkvanilla.com) we offer a FREE return service using our Royal Mail portal. We are sorry to advise we are unable to provide free returns from other countries.
For more information click here.
Full price and sale items (purchased on pinkvanilla.com) can be returned in their original condition* within 21 days of the delivery date. Upon return and inspection we will issue a full refund via your original payment method.
We always strive to ensure that our garments are of the highest quality and reach you in perfect condition. On occasion despite our best efforts, this may not be the case. Please accept our sincerest apologies if you have received a faulty or incorrect item from us.
If you have received a faulty or incorrect item from us please contact our customer care team by email at contact@pinkvanilla.com or through our dedicated form by clicking here and follow the prompts. In the interest of speed and efficiency please ensure you supply your order number.
When returning item(s) please allow up to 21 days from the day the parcel is sent for your refund to be processed. Due to Covid-19 we returns are taking slightly longer than normal as safety measures are in place to protect our team when opening and inspecting returns.
We are sorry to advise our 3rd party retail concession network is unable to accept or process (Bluevanilla.com) online returns.
If for any reason you are not completely satisfied with an item purchased from one of our 3rd party concessions, simply return the item along with your proof of purchase to the original store where your purchase was made. Please check the T&C’s of the retailer as they may have limitations on sale or clearance items.
As our concessions are run by 3rd party retailers we are sorry to advise we are unable to accept items purchased from them through our online refund system.
Yes! We are based in and post from the UK; all of our current delivery destinations and postal charges can all be found on our delivery page.
This part sets out terms and conditions about information on the Website, descriptions of Goods and how you use the Website.
We try to make sure that all information on our Website, including descriptions, and prices, are always accurate and correct. However, mistakes can happen. We will try to resolve all information errors on the Website as soon as reasonably possible, if we think that such an error has affected your purchase, we will try to let you know. However, we will not be liable to you for any errors.
You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular, you acknowledge that:
i.Colours shown will depend on many factors – including your display settings.
ii. All sizes and measurements are approximate – see size chart for more information.
iii. All Goods are subject to availability.
iv. Delivery lead times are estimates only.
v Goods and promotions offered on our Website may not be available in concessions, and vice-versa.
You are responsible for ensuring that your login details, password and all other details in relation to your account always remain confidential.
Prices shown on our website are in GBP and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable. Delivery charges may apply, and these will be displayed in the order process. International credit card providers or banks will determine the exchange rate and may add an additional processing or currency conversion fee.
Customers purchasing from a country served as DDP (Delivered Duty Paid) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU (Delivered Duty Unpaid) will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you are a customer whose credit/debit card is not denominated in Sterling, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
By placing an order through our website, you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - by email at contact@bluevanilla.com
You make an order to purchase Goods by completing the staged process on the Website as set out below:
Step 1 - Add Goods to your basket
Step 2 - Proceed to checkout Step 3 - Create an account, be a guest or login Step 5 - Final Confirmation Step 6 - Process a payment
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what pinkvanilla.com . You confirm that, in agreeing to accept these conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation.
Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
All online orders require full payment at the time of being placed. This can be done using our automated checkout. Our secure payment partners are PayPal, Apple Pay, Amazon and Barclaycard, who take full responsibility for capturing and storing your payment information on their secure servers.
GET IN TOUCH
If you cant find the answer to your question don't worry. We are here to help. Use our enquiry form by clicking here.